Decision Tree Matrix
Pikbox – a powerful and easy to use decision tree
Getting to the root of complex problems and making the right decisions that guide you to the best outcome can be challenging. But we’re here to make it easier. Pikbox uses a decision tree matrix technique to help you direct your customers through difficult subjects or technical projects with multiple possibilities, offering a simple, step-by-step process that reduces the need for specialist knowledge while speeding up decision making.
Make even the trickiest subject easy to navigate, improve customer service and attract more business, all with Pikbox.
Why use PikBox
Selling a product or service
Help your potential customers choose a product or service perfectly tailored to their needs in next to no time.
Selling a product with a multitude of options is now a whole lot easier with Pikbox. By making the process visual, fun and precise for everyone, your customer will enjoy clarity and control throughout the process. They'll have the added benefit of being able to see how the final product will look for every choice that is made along with updated pricing as decisions are made.
Troubleshooting a problem?
Electronic items, personal devices, vehicles, networks? Pikbox can help your customers to identify issues and explain how to resolve them quickly and effectively.
The power of Pikbox is in its ability to take complex information and simplify it through a series of quick and easy questions. By utilising the decision tree matrix format, users are guided through potentially difficult or technical information step by step until they have resolved the problem they were facing, reducing pressure on help desks and customer service teams while improving user satisfaction.
Directing a customer
Ensure consistent, accurate customer service, even in complex situations, with custom decision trees for your product or service.
Customer queries will be resolved quickly and thoroughly with simple, visual guidance from Pikbox. Customer service teams will be empowered to offer a comprehensive service with step-by-step guides that adapt according to caller responses. Queries will be handled more quickly, performance will be more consistent, and customers and staff will be more satisfied with outcomes, all thanks to Pikbox.
Whilst we are still in Alpha testing, PikBox is free of charge 🙂 We will be working on a customer-by-customer basis until we iron out some of the pesky bugs. Please tell us a little about how the system can help you and we will get in touch with further information and a sign-up link.
Frequently Asked Questions
Find out more about the technology behind Pikbox and how it can help to transform your business
Benefit from our experienced team and extensive knowledge
Take advantage of our full onboarding service that includes:
- Dedicated account management, we work with you to figure out the best way to achieve you goals.
- Handpicked graphic designers who can create the options layers for you or provide advice whenever needed.
- Content writers to facilitate the overall strategy.
- Technical support every step of the way.